What is Freedom Combo Package for this new starter pack?
Freedom Combo Package is a new package from IM3 Ooredoo which enable you to get internet access in Indosat Ooredoo Network and Voice quota to all operators. This package is only available in outlet
Is the subscriber can buy Freedom Combo Package for this starter pack many times ?
Subscriber with the new activated starter pack can buy Freedom Combo package in outlet once. However subscriber can get benefit if do first and second automatic renewal as long as balance is sufficient
What is the benefit of Freedom Combo Package for this starter pack?
Benefit of Freedom Combo Package are :
Applied for 24 HOURS
Applicable to use on all Indosat Ooredoo Network
Additional 24 hours quota for new subscriber
Voice quota to all operator
What is DATA ROLLOVER?
DATA ROLLOVER is the newest feature from im3 ooredoo that enable customer to use their leftover quota in the next month for one year. With DATA ROLLOVER you won’t lose your left over quota
What is Local Quota?
Local quota is quota that can only be used at original registration location
What is Midnight Quota?
Midnight quota is a quota for internet usage that can be used starting from 01.00 until 06.00
What is additional 24 hours quota ?
Additional 24 hours quota is quota that have shorter active period and can only give to new starter pack that activate this package
How to get DATA ROLLOVER in Freedom Combo Package?
Just by subscribing to Freedom Combo Package and make sure that you always have credit for package renewal, then your leftover quota can be use and accumulated in the next period
What will happen if my card is in grace period end has remaining quota balance?
Your remaining internet quota balance could not be used in grace period
How can I register to Freedom Combo Package?
Freedom Combo Package only available in outlet
Is existing IM3 Ooredoo subscriber can register Freedom Combo Package for this starter pack ?
No, Subscriber can’t register the package
How to check remaining Freedom Combo Package quota (including main quota and 4G bonus quota) ?
Dial *123#, choose Internet Package then choose "Status & Info"
Text "USAGE" to 363
What will happen if I run of internet quota?
You will be charged with retail charging
Could this Internet Package be given as Gift package?
Is there Any automatic renewal for Freedom Combo Package?
Yes, there will be automatic on Freedom Combo Package if there is sufficient balance, the leftover quota will be accumulated. Subscriber will get benefit for first and second automatic renewal. For third automatic renewal and so on, subscriber will get regular benefit Freedom Combo Package
What will happen to my remaining Freedom Combo Package if I buy any other data package? What if vice versa?
If customer still active in Freedom Combo Package and want to any other data package (and vice versa), it will applied as rule below :
If rebuy to similar package or higher price package then remaining quota from previous package will be accumulated
If rebuy to lower package then remaining quota from previous package will be deleted
Active package period time will refer to the last registered package
Can I subscribe more than 1 data package in same time?
No. you can only subscribe to 1 package
Can I use internet package for roaming?
No. Freedom Combo Package quota is for domestic use only. Any roaming usage will be charged in local roaming tariff
Can I use voice quota for international call?
No. voice quota cannot be used for international call
Can I use voice quota for calling to call center with specific code like 1400-XYZ, 1500-XYZ and 1XY?
No. voice quota cannot be used for calling to call center with specific code like 1400-XYZ, 1500-XYZ and 1XY
What will happen to voice quota if customer rebuy and renewal Freedom package?
Voice quota will not be accumulated if customers rebuy or renewal
This Kartu Perdana IM3 Ooredoo tarif is valid for customers who activate Kartu Perdana IM3 Ooredoo since 1st August 2018.
Indosat Ooredoo has the right to do a blocking if the Kartu Perdana IM3 Ooredoo is suspected with good reason to have been used in any act against the law.
Indosat Ooredoo has the right to do a limitation and blocking on Prepaid Services for a Customer who has been discovered to have call beyond the normal fair usage for call transmission, whether with or without the aid of any tool in the transmission.
Indosat Ooredoo has the right to do a blocking if the following were to happen: upon request of an authorized institution; if there is indication of misuse of the Kartu Perdana IM3 Ooredoo in any way that may cause damages, whether to Indosat Ooredoo or to other customers.
Indosat Ooredoo has the right to change/terminate/add any part of the Prepaid Service or the pricing structure any time based on Indosat Ooredoo's policy.